Providing good jobs, supporting local businesses, paying local taxes, and offering expertise in water resource management are some of the ways NWNA creates shared value in local communities. Essential to this is being willing to listen and understand the concerns and needs of the local community. NWNA's commitment is to sustain strong community relationships built on trust and continue to operate in ways that benefit both the community and the company. Over the past decade, NWNA experienced significant growth and undertook spring water source siting projects in various North American communities. While some sites have been developed with little or no controversy, others have been more contentious. The company knew it was imperative to learn and understand the reasons behind certain concerns, identify ways to improve, and create a more consistent process to help meet community expectations. That is why we have developed a new Siting Framework to guide how we conduct the siting process with a Community First approach.